It takes a lot to get on my bad side. This applies to restaurants as well as people. There are many restaurants that I prefer not to eat at however there are two that I refuse to darken their door ever again. Those two restaurants are Whataburger and Marie Callender’s.
I’m not sure of the exact date, or even year, but it had to be post TAMS so circa 1997. Some of the TAMS group were headed through Brenham late at night probably either going to or from Shaun’s parent’s house in Round Top. We were in my Grand Am with at least Janice and Jodi although there were at least one or two other TAMSters in the car too. It was late enough that Whataburger was the only eating establishment open and being hungry we pulled into the drive-thru.
We pulled up and it took them a while to take our order. I believe every person ordered something, such as a shake, carbonated beverage and maybe some side order. After we gave them our order we pulled up. Shortly thereafter another car pulled up behind us. At this point there are one or two cars in front of us in line and one behind us. The drive-thru lane is designed such that once you are in the lane you can’t get out unless you pull forward or back up – there is a curb and a slight drop off to your right. We sit there and wait for ~25 minutes in that spot, waiting for the Whataburger employees to help the people in front of us. When we finally get up to the window, the clerk very rudely asks what we ordered again and goes off. Five minutes later she comes back and hands us the correct number of items, all of which were wrong: wrong flavor shake, wrong carbonated beverage, wrong side item. We inform them that they got our order incorrect and that we’ve been waiting in the line for around 30 minutes now. The clerk calls me a liar and said she gave me exactly what I ordered. I insist she is wrong and she goes off to fix it. She comes back and only gets 75% of the order wrong. At this point we just want to get out of there and accept all of the items and give her money to pay for it. She then proceeds to hand us back incorrect change and slams the drive-thru window.
In summary, Whataburger forced me to wait 30 minutes for a drive-thru order, got my entire order wrong, called me a liar, and then gave me incorrect change. In short, they failed at every single thing they tried. This is the reason that I refuse to ever give any Whataburger my business. Ever.