Customer ran into a bug with our LDAP software that screwed up 250k entries in their LDAP causing them to take it out of production. I asked the IBM service guy on-site repeatedly for the output of two DB2 commands, expecting we could do it directly in DB2 (which LDAP sits on top of) much faster than going through LDAP. Aforementioned IBMer was too busy to run the two (2!) commands I provided to him. Instead he spent a day or so creating a script to fix it using LDAP commands and gave it to the customer. After getting it started, customer estimates that total running time is 10 days. Customer is very unhappy and escalates the situation way up. I get called in. After receiving the output of the two commands, an hour of developing/throughly testing/confirming a script to work in DB2, and 15 minutes to run the script – we’re done.
In short: I do know what I’m talking about, that’s why my (self-given) title is “ITIM Performance Lead (LDAP & DB2 Performance Peon)”. And yes, it really does say that in the internal IBM corporate directory, aka BluePages.