My behind-the-scenes work at UPS made it to a technology magazine near the end of December: Tracking Digital Identities: No Holiday for UPS. I was the IBMer sent up to UPS in 2003 to resolve some major performance issues in their environment before they went live. We were able to solve their problems (obviously) and I received a Tivoli Manager’s award Q4 2003 for my contribution to the success of the project.
One of the things I find frustrating about working on corporate-infrastructure software is that very few people have any idea what I do first-hand. Most computer-savvy folks won’t have even heard of the software I work on since it isn’t a desktop application like MS Office. It is complicated more by the fact that my role is performance, not development — I don’t make the product go, I make it go faster (maybe I need to make that my tagline on my work email). It was nice to see an article highlighting IBM Tivoli Identity Manager (ITIM for short) being used at a customer that I’ve directly helped.